Returns Policy

Ex Nihilo Innov0 Pty Ltd trading as Innovo Healthcare

REFUND POLICY
All goods and services are provided by Ex Nihilo Innovo Pty Ltd trading as Innovo Healthcare strictly on the basis of its Terms and Conditions and these conditions alone constitute the terms of any contract between Innovo Healthcare and our Customers. By requesting or ordering any goods or services to be provided by Innovo you are regarded as having accepted our Terms and Conditions as the sole terms of the contract between you and Innovo Healthcare as Innovo Healthcare offers to provide goods and services only on the basis of these Terms and Conditions.

The following is an extract from our Terms & Conditions which should be read in full:

Returns
Claims for credit for the return or refusal of goods or services for any reason will only be accepted if made in writing within two days of receipt of goods by the Customer or Customer’s agent. If Innovo Healthcare accepts the claim, and at its discretion, the goods must be returned to Innovo Healthcare with all return costs paid by the Customer before any refund will be issued. No refunds will be issued for goods returned without written authorisation from Innovo Healthcare.